Kelly Connect is a division of Kelly Services and provides call center services. The company is based in Troy, Michigan. Many employees are customer service specialists who work at home for the company. Employers can still be responsible for overtime pay if an employee works at home.
Call centers and companies that use at home customer service specialists often refuse or fail to pay workers federally required overtime pay. They use a number of tactics to avoid paying these wages or simply tell an employee that they are not entitled to overtime pay.using a number of different tactics. Many of these tactics are in violation of federal wage and hour laws.
For example, if you work at a call center or at home and begin working before the actual shift start time, you are entitled to overtime pay. You may be required to arrive early to boot up a computer or load dialing software before the “official work day” actual begins but do not pay for this additional time. If you work out of the house, you may be required to do these things before you “officially start” your job.” Although this may seem like just a few extra minutes a day, it adds up to significant time over weeks, months, and years. Extra minutes are also often spent when the shift officially ends.
Call center management and companies that use at home customer service specialists often tells employees that they are not entitled to overtime pay for these extra minutes a day. However, this violates the Fair Labor Standards Act. In general, “hours worked” includes all time an employee must be on duty including starting the computer to download work instructions, computer applications, and work-related emails.
According to the U.S. Department of Labor’s Wage & Hour Division, covered nonexempt employees are entitled to be paid at least the federal minimum wage as well as overtime at time and one-half their regular rate of pay for all hours worked over 40 in a workweek.
Our experienced customer service overtime pay attorneys can determine whether you are entitled to additional pay based upon your job description, job duties, rate of pay, and number of hours worked. You are entitled to these wages against your current employer or past call center employer. There are strict time deadlines for filing lawsuits so you should contact an attorney immediately.
To help easily determine whether you are eligible to file a wage and hour claim, contact our experienced Call Center Employee Overtime Pay Lawyers at (855) 754-2795 for a Free Consultation to discuss your case or complete the Free Unpaid Overtime Case Review Form on this page. We will discuss your situation and determine if you have a claim.