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Are Kelly Connect customer service specialists entitled to overtime pay?

The answer to this question is yes.

Kelly Connect customer service specialists are entitled to receive overtime pay for minutes worked beyond 40 hours per week. Customer service specialist at Kelly Connect are often required to boot up their computer or read scripts before they are officially “on the clock”. Although this may only be an extra ten to fifteen minutes per day, it can add up to significant hours over weeks, months, or even years.

Kelly Connect customer service specialists are often denied overtime pay by management and told they are not entitled to overtime pay for these extra minutes each day. However, this is a violation of the Fair Labor Standards Act. In general, “hours worked” includes all time an employee must be on duty, including starting a computer to download work instructions, computer applications, reviewing scripts, work-related e-mails, and other job requirements.

Contact our experienced overtime pay lawyers at (855) 754-2795 for a free consultation to find out if you can file a Kelly Connect customer service specialist overtime claim. You can also fill out the Free Unpaid Overtime Case Review Form on this page and our lawyers will be in contact with you shortly. We will discuss your situation and determine if you have a claim for overtime pay. There are absolutely no legal fees or costs unless you receive a settlement check. This is our promise to you.

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