Typically, the overtime rate for a call center operator is one and one-half their regular rate of pay otherwise exempt from the Fair Labor Standards Act (FLSA). The failure of the employer to pay required wages can give rise to a call center operator overtime pay lawsuit. If you or someone you know has been denied overtime pay, you should contact the best possible attorney to represent you in your case.
When an employer determines the appropriate amount of pay for hours worked, the employer must consider all required work performed both before and after a shift, any scheduled meal breaks, staff meetings, and required paid training. Training outside of the workplace, such as continuing medical education, typically does not qualify as time worked for the employer. Non-exempt employees must be paid for all hours worked, including work performed before or after shifts, during scheduled meal breaks, meetings, and paid training. Hours worked include hours worked at all facilities and departments or on-call, and the regular rate should include shift differential, bonuses or on-call fees.
If you would like to discuss your case or concerns with one of our experienced attorneys, please call (855) 754-2795 or complete the Free Unpaid Overtime Case Review Form on this page. We will discuss your situation and determine if you have a claim. If you are a call center operator and owed unpaid wages, we will represent you under our No Fee Promise, which means there are never any legal fees or costs to you unless we recover. Call today and learn your rights!