Yes, the FLSA requires employers to pay call center operators one and one-half their regular rate of pay for every hour worked over 40 hours in a workweek. This includes time spent starting the computer to download work instructions, computer applications and work-related emails.
Under certain circumstances, some call center operators may be exempt from the FLSA requirements. Additionally, some states may have their own overtime pay laws that may be slightly different from the FLSA with respect to overtime pay for call center employees. This is why if you are denied overtime pay it is important you consult with an experienced attorney who can determine whether you are entitled to such benefits. Determining factors are based on multiple factors, including your job description, job duties, rate of pay, and number of hours worked.
There are strict time deadlines for filing unpaid overtime lawsuits, so it is essential that you contact our law firm immediately. If you wait, you may lose your ability to recover some or all of your back pay. Call (855) 754-2795 now for a free, no obligation case review. We will represent you under our No Fee Promise, which means you do not pay any legal fees whatsoever until we win or settle your claim.