Customer support overtime pay laws require companies to pay employees overtime wages for time spent working beyond 40 hours per week. Customer support workers are often required to arrive early to work to boot up a computer, review scripts, or attend meetings before the “official work day.” These extra minutes every day add up to significant hours over weeks, months, and years.
Customer support workers are often told by management that they are not entitled to overtime pay for these extra minutes a day. However, this is untrue and is a violation of the Fair Labor Standards Act. In general, “hours worked” includes all time an employee must be on duty including starting the computer to download work instructions, computer applications, reviewing scripts, work-related emails, attending meetings, and other job requirements.
Our experienced customer support overtime pay attorneys can determine whether you are entitled to overtime wages based upon your job description, job duties, rate of pay, and number of hours worked. You are entitled to these wages against your current employer or past call center employer. There are strict time deadlines for filing lawsuits so it is essential that you contact an attorney immediately.
To learn if you are eligible to file a customer support overtime wage claim, you should contact our experienced overtime pay lawyers at (855) 754-2795 for a Free Consultation to discuss your case. You can also fill out the Free Unpaid Overtime Case Review Form on this page. We will discuss your situation and determine if you have a claim. There are absolutely no legal fees or costs unless you receive a settlement.