Kelly Connect is staffing company that hires and employs customer service specialists. Many employees work at home and both answer and receive calls at their home. Working at home has many advantages for both the employee and the company. However, many companies try to avoid federal wage requirements by denying or refusing overtime pay to at home workers.
Companies often refuse to pay at home customer service specialists the federally required overtime pay. They use a number of tactics to avoid paying these wages or simply tell an employee that they are not entitled to overtime pay using a number of different tactics. Many of these tactics are in violation of federal wage and hour laws.
For example, if you work at home and begin working before the actual shift start time, you are entitled to overtime pay. You may be required to start early to boot up a computer or load dialing software before the “official work day” actual begins but do not pay for this additional time. Although this may seem like just a few extra minutes a day, it adds up to significant time over weeks, months, and years. Extra minutes are also often spent when the shift officially ends, like finishing up paperwork or phone calls that extend after hours .
Call center companies that use at home customer service specialists often tells employees that they are not entitled to overtime pay for these extra minutes a day. However, this violates the Fair Labor Standards Act. In general, “hours worked” includes all time an employee must be on duty including starting the computer to download work instructions, computer applications, and work-related emails.
According to the U.S. Department of Labor’s Wage & Hour Division, covered nonexempt employees are entitled to be paid at least the federal minimum wage as well as overtime at time and one-half their regular rate of pay for all hours worked over 40 in a workweek.
Our experienced at home customer service specialist overtime pay attorneys can determine whether you are entitled to additional pay based upon your job description, job duties, rate of pay, and number of hours worked. You are entitled to these wages against your current employer or past call center employer. There are strict time deadlines for filing lawsuits so you should contact an attorney immediately.
To help easily determine whether you are eligible to file a wage and hour claim, contact our experienced At Home Call Center Employee Overtime Pay Lawyers at (855) 754-2795 for a Free Consultation to discuss your case or complete the Free Unpaid Overtime Case Review Form on this page. We will discuss your situation and determine if you have a claim.