Many IT companies provide technical support to customers. The IT employees are usually at a support center, making site visits, or at home and diagnose an issue over the phone. They provide customer support on how to solve a problem or fix an error. Many companies now utilize at home IT tech support workers to save money on office overhead.
IT workers are often required to work more than 40 hours a week but do not get paid overtime wages. Extra work time is often required to research an issue, boot up a computer, or review scripts before the “official work day.” Many times the IT employee is “on call,” just waiting for a customer call. While this may just seem like an extra ten to fifteen minutes extra a day, it adds up to significant hours over weeks, months, and years.
IT Worker Job Requirements
IT workers have numerous different job titles for different types of technical support, including:
IT employees are often told by management that they are not entitled to overtime pay for these extra minutes a day. However, this is a clear violation of the Fair Labor Standards Act. In general, “hours worked” includes all time an employee must be on duty including starting the computer to download work instructions, computer applications, reviewing scripts, work-related emails, and other job requirements.
According to the U.S. Department of Labor’s Wage & Hour Division, covered nonexempt employees are entitled to be paid at least the federal minimum wage as well as overtime at time and one-half their regular rate of pay for all hours worked over 40 in a workweek.
Contact Our IT Worker Overtime Lawyers
Our experienced IT overtime pay attorneys can determine whether you are entitled to overtime wages based upon your job description, job duties, rate of pay, and number of hours worked. You are entitled to these wages against your current employer or past tech support employer. There are strict time deadlines for filing lawsuits so it is essential that you contact an attorney immediately.
To help easily determine whether you are eligible to file an IT worker overtime pay claim, you should contact our experienced overtime pay lawyers at (855) 754-2795 for a Free Consultation to discuss your case. You can also fill out the Free Unpaid Overtime Case Review Form on this page. We will discuss your situation and determine if you have a claim. There are absolutely no legal fees or costs unless you receive a settlement..
FAQ: Can an IT employee file an overtime pay lawsuit?
Are IT workers entitled to overtime pay?