Many catalogue companies have customer support workers answering phones, e-mails, or using live chat to assist customers. tech support to customers provide. The catalogue customer support workers are usually at a large support center or at home and diagnose an issue over the phone. They usually give advice to the caller on how to fix a problem or how to use the catalogue. Many companies now utilize at home support workers to save money on office overhead.
Catalogue customer support workers are often required to work more than 40 hours a week but do not get paid overtime wages. Extra work time is often required to research an issue, boot up a computer, or review scripts before the “official work day.” Many times the catalogue tech support employee is “on call,” just waiting for a customer call. While this may just seem like an extra ten to fifteen minutes extra a day, it adds up to significant hours over weeks, months, and years.
Catalogue support employees are often told by management that they are not entitled to overtime pay for these extra minutes a day. However, this is a clear violation of the Fair Labor Standards Act. In general, “hours worked” includes all time an employee must be on duty including starting the computer to download work instructions, computer applications, reviewing scripts, work-related emails, and other job requirements.
According to the U.S. Department of Labor’s Wage & Hour Division, covered nonexempt employees are entitled to be paid at least the federal minimum wage as well as overtime at time and one-half their regular rate of pay for all hours worked over 40 in a workweek.
Our experienced catalogue customer support overtime pay attorneys can determine whether you are entitled to overtime wages based upon your job description, job duties, rate of pay, and number of hours worked. You are entitled to these wages against your current employer or past tech support employer. There are strict time deadlines for filing lawsuits so it is essential that you contact an attorney immediately.
To help easily determine whether you are eligible to file catalogue customer support overtime pay claim, you should contact our experienced overtime pay lawyers at (855) 754-2795 for a Free Consultation to discuss your case. You can also fill out the Free Unpaid Overtime Case Review Form on this page. We will discuss your situation and determine if you have a claim. There are absolutely no legal fees or costs unless you receive a settlement.
Catalogue House Customer Support Frequently Asked Questions
What are the catalogue house customer support overtime pay laws?
Are catalogue house customer support employees entitled to overtime pay?