Technical support workers and staff are entitled to receive overtime pay for time at work spent beyond 40 hours per week. This is true for technical support workers at large call centers, in private business offices, and those working from home.
Technical support employees are frequently told by management that they are not entitled to overtime pay for extra minutes a day spent researching issues, finishing up phone calls, and booting up computers before and after a shift. However, this is a clear violation of the Fair Labor Standards Act. In general, “hours worked” includes all time an employee must be on duty including starting the computer to download work instructions, computer applications, reviewing scripts, work-related emails, and other job requirements.
To determine if you are eligible to file technical support overtime pay lawsuit, you should contact our experienced overtime pay lawyers at (855) 754-2795 for a Free Consultation to discuss your case. You can also fill out the Free Unpaid Overtime Case Review Form on this page. We will discuss your situation and determine if you have a claim. There are absolutely no legal fees or costs unless you receive a settlement.