Many hotels chains provide phone and computer support to potential guests and businesses. This is done either over the phone, by e-mail, or with live chat. The hotel customer support workers are usually at a large support center or work at home to assist customers.
Hotel customer support employees are often required to work more than 40 hours a week but do not get paid overtime wages. Extra work time is often required to research an issue, boot up a computer, or review scripts before the “official work day.” Many times the employee is “on call,” just waiting for a customer call. While this may just seem like an extra ten to fifteen minutes extra a day, it adds up to significant hours over weeks, months, and years.
Hotel phone support employees are often told by management that they are not entitled to overtime pay for these extra minutes a day. However, this is a clear violation of the Fair Labor Standards Act. In general, “hours worked” includes all time an employee must be on duty including starting the computer to download work instructions, computer applications, reviewing scripts, work-related emails, and other job requirements.
According to the U.S. Department of Labor’s Wage & Hour Division, covered nonexempt employees are entitled to be paid at least the federal minimum wage as well as overtime at time and one-half their regular rate of pay for all hours worked over 40 in a workweek.
Our experienced hotel customer support overtime pay attorneys can determine whether you are entitled to overtime wages based upon your job description, job duties, rate of pay, and number of hours worked. You are entitled to these wages against your current employer or past tech support employer. There are strict time deadlines for filing lawsuits so it is essential that you contact an attorney immediately.
To help easily determine whether you are eligible to file hotel customer support overtime pay claim, you should contact our experienced overtime pay lawyers at (855) 754-2795 for a Free Consultation to discuss your case. You can also fill out the Free Unpaid Overtime Case Review Form on this page. We will discuss your situation and determine if you have a claim. There are absolutely no legal fees or costs unless you receive a settlement.
Hotel Customer Service Frequently Asked Questions
Are hotel customer support employees entitled to overtime pay?
What are the hotel customer support overtime pay laws?