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Stream Global Services Overtime Lawsuits: Wage & Hour Laws

Stream Global Services Overtime Lawsuits: Wage & Hour Laws

Commonly asked overtime pay law questions about Stream Global Services:

What is Stream Global Services?

Stream Global Services is a business process outsourcing company headquartered in Eagan, Minnesota. The company was founded in 2007 and acquired by Convergys in March 2014.

Stream Global Services has over 37,000 employees in 22 countries. The company owns 50 contact centers worldwide.

Who Does Stream Global Services Employ?

Stream Global Services employs 37,000 people worldwide. Call center employees working for Stream Global Services typically have the following job responsibilities, among others:

  • Product support
  • Credit card customer service
  • Telemarketing
  • Bill collecting
  • Financial services
  • Computer help desk
  • Banking
  • Hotel reservations and accommodations

Our experienced overtime pay lawyers handle cases for all Stream Global Services employees, including the following:

  • Call center analysts
  • Technicians
  • Managers
  • Supervisors
  • Representatives
  • Collectors

Where is Stream Global Services Located?

Stream Global Services’ corporate headquarters is located in Eagan, Minnesota. The company has expanded to have satellite offices throughout the United States and in 21 other countries. Some of the U.S. locations include:

Stream Global Services Overtime Pay Lawsuit News

What are the Laws for Stream Global Services Employee Overtime Pay?

Under the Fair Labor Standard Act (FLSA), many Stream Global Services employees are considered non-exempt and therefore entitled to overtime pay.

If an employee is non-exempt under the FLSA, the law requires that they are paid overtime wages of one and one-half times their regular rate of pay for every hour past 40 in one week.

The FLSA has several exemptions, however, that would preclude employees from receiving overtime pay. For example, employees with “adminstrative” or “professional” roles may fall under these exemptions.

It is important to note that exemption is not determined solely based on job title. Rather, job description, job duties, rate of pay, and hours worked are used to determine if an employee should receive overtime pay.

On top of the FLSA, some states have their own overtime pay laws. These laws may complement or contradict the FLSA, so it is important to consult an experienced attorney who is familiar with all the applicable overtime pay laws.

Is a Stream Global Services Employee Entitled to Overtime Pay?

Call center employees are often required to work long shifts, as well as additional time before and after their scheduled shift. As a result, many Stream Global Services employees end up working more than 40 hours per week, and are therefore entitled to overtime pay.

Employees who are exempt under the FLSA are not entitled to overtime pay. Whether or not a Stream Global Services employee falls under the “administrative” or “professional” exemptions is determine based on job description, job duties, rate of pay, and number of hours worked.

Employers often deny or unlawfully refuse to pay overtime by misclassifying the positions of the workers, claiming that they are exempt when, in reality, they are not. For example, call center managers could be classified by Stream Global Services as exempt based on their titles, when, in reality, their job duties reflect a non-exempt position.

Additionally, call centers often require that workers arrive early to boot up a computer or load dialing software before the “official work day” actual begins, but do not pay for this additional time. Call center management typically tells employees that they are not entitled to overtime pay for these extra minutes a day.

These are violations of the Fair Labor Standards Act (FLSA) and can give rise to an overtime pay lawsuit.

An experienced overtime pay attorney will be able to analyze your case in the context of the FLSA and your state’s laws to determine if you are due overtime wages from Stream Global Services.

Does Stream Global Services Have to Pay Overtime Wages to its Employees?

In many cases Stream Global Services is required to pay overtime wages to employees that work more than 40 hours in one week. In general, “hours worked” includes all time an employee must be on duty including starting the computer to download work instructions, computer applications, and work-related emails.

Employees who are considered exempt under the FLSA do not have to be paid overtime wages.

Exemption is not cut and dry, however; the FLSA is a complicated law and state laws can complicate the picture even further.

If you believe that Stream Global Services owes you overtime pay, it is best to consult an attorney who has experience with the FLSA and state overtime wage laws.

To determine whether you are eligible for filing a wage claim, contact our experienced Stream Global Services Overtime Pay Lawyers at (855) 754-2795 for a Free Consultation to discuss your case or complete the Free Unpaid Overtime Case Review Form on this page.  We will discuss your situation and determine if you have a claim. If you are owed unpaid wages, we will represent you under our No Fee Promise, which means there are never any legal fees or costs unless you receive a settlement.

Has Stream Global Services Been Involved in Overtime Pay Lawsuits?

Over the past several years, current or former call center employees have brought a number of lawsuits against employers like Stream Global Services in an effort to reclaim lost overtime wages. If you believe Stream Global Services is denying you overtime wages, you could have a case similar to that of a previous lawsuit. Here are a few examples of such lawsuits:

  • A group of call center workers recently filed an unpaid overtime lawsuit against the Arkansas-based Harte-Hanks call center in the last year alleging wage theft and questionable business practices. Plaintiffs claims they were made to work off the clock before and after their shifts as well as on their unpaid lunch breaks. Employees allege they were unpaid for the 15 minutes it took to start up and log into the center’s telephone systems and launch computer software necessary to perform their duties.
  • Yelp call center agents filed an overtime lawsuit against the company, claiming they were required to perform off-the-clock work to boot-up their computers and software programs before their shifts, and to shut-down the computers after their shifts.  The agents were not paid for their off-the-clock work, which amounted to 10 to 25 minutes of unpaid work per day.
  • A group of call center workers settled an overtime suit against APAC Customer Management, Inc. for $3.5 million. The call center workers alleged that the company misclassified them as exempt from overtime wages in violation of the Fair Labor Standards Act (FLSA) and Illinois state statutes. The employees in this case were considered by the company to be call center supervisors, but merely calling an employee a “supervisor” is likely insufficient for the FLSA’s executive exemption to apply.

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