Customer Service Representative Overtime Pay Wage & Hour Laws
Customer Service Representative Overtime Lawsuits: Wage & Hour Laws

Customer Service Representative Overtime Lawsuits: Wage & Hour Laws

Commonly asked overtime pay law questions about customer service representatives:

What Is a Customer Service Representative?

Customer service representatives interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

What is the Salary Range for a Customer Service Representative?

Depending on the work setting and state, the U.S. Bureau of Labor Statistics (BLS) noted that in 2016, 80% of customer service representatives made between $20,810 to $53,730, with the average annual salary being approximately $32,300.

How Many Customer Service Representatives Are Nationally Employed?

According to the United States Department of Labor, employment estimate and mean wage estimates for customer service representatives are as follows:

Employment Employment RSE* Mean Hourly Wage Mean Annual Wage Wage RSE
2,707,040 0.5% $16.91 $35,170 0.2%

*RSE: The relative standard error (RSE) is a measure of the reliability of a survey statistic. The smaller the relative standard error, the more precise the estimate.

According to the United States Department of Labor, the percentile wage estimates for a customer service representative is as follows:

Percentile 10% 25% 50% (Median) 75% 90%
Hourly Wage $10,01 $12.27 $15.53 $19.92 $25.83

Where Are Most Customer Service Representatives Employed?

According to the United States Department of Labor, states with the highest employment level of customer service representatives are as follows:

State Employment Employment Per Thousand Jobs Location Quotient Hourly Mean Wage Annual Mean Wage
Texas 257,600 21.93 1.14 $15.98 $33,250
Florida 233,430 28.39 1.47 $14.99 $31,190
California 212,690 13.32 0.69 $19.50 $40,560
New York 157,100 17.27 0.90 $19.10 $39,730
Illinois 121,130 20.52 1.06 $17.78 $36,970

Customer Service Representative Overtime Pay Lawsuit News

Related Customer Service Representative Overtime Pay Lawsuit News

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SAN DIEGO — An unpaid wage lawsuit against Apple’s retail stores recently got underway in a San Diego Superior Court, almost five years after workers initially filed their suit accusing the technology giant of systematically denying due wages and providing meal breaks.


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NEW YORK — KeyBank agreed to pay $3.5 million to settle a Fair Labor Standards Act (FLSA) lawsuit with its client service managers. According to the class action lawsuit, KeyBank intentionally misclassified the client service managers to avoid overtime pay requirements. The lawsuit was filed in New York federal court. However, the class action combines […]


Read All Customer Service Representative News on Overtime Pay Cases and Settlements

What are the Overtime Laws for Customer Service Representatives?

Under the FLSA, the overtime laws for customer service representatives is that the employer must pay overtime. The failure to do so would bring rise to an overtime lawsuit that would seek money damages for payment of unpaid or underpaid wages, attorney’s fees, and litigation expenses, and even liquidated damages.

According to the Fair Labor Standards Act (FLSA), customer service representatives are entitled to compensation as soon as they start an activity to benefit the company. Under certain circumstances, some customer service representatives may be exempt from the FLSA requirements. Additionally, some states may have their own overtime pay laws that may be slightly different from the FLSA with respect to overtime pay for customer service representatives.

What is the Overtime Rate for Customer Service Representatives?

Unless otherwise exempt from the Fair Labor Standards Act (FLSA), the overtime rate of pay for a customer service representative is one and one-half their regular rate of pay. The failure of the employer to pay these required benefits can give rise to a unpaid overtime pay lawsuit. If you or someone you know has been denied wages, you should contact our top rated attorneys today to discuss your case.

Can a Customer Service Representative File a Class Action Unpaid Overtime Lawsuit?

Yes, in fact there have been numerous FLSA class action lawsuits filed to insure customer service representatives are paid what they are owed.  Under the law, employers are required to pay customer service representatives one and one-half times their regular rate of pay for every hours worked after 40 in a single workweek.  If an entire group of workers is not being paid or denied wages for this overtime work, they do have the right to file a class action claim, which means the entire group of workers files a lawsuit against the employer.  In this type of case they are seeking back overtime wages.

The FLSA also provides employees the right to a file private action, or independent lawsuit, against an employer for unpaid minimum wages and overtime pay. These lawsuits are brought by one employee against the employer and other similarly situated employees have no involvement in the case.

There are strict time limitations for filing a claim so it is important that you discuss your case in a timely manner. If you wait too long, you may lose your ability to recover some or all of your back pay. An experienced customer service representative overtime pay attorney can determine whether you are entitled to overtime wages based upon your job description, job duties, rate of pay, and number of hours worked.

Some states have their own overtime pay laws that may be slightly different from the FLSA with respect to overtime pay for customer service representatives. An experienced overtime pay attorney can determine whether you are entitled to overtime wages based upon your job description, job duties, rate of pay, and number of hours worked. There are strict time deadlines for filing lawsuits so it is essential that you contact an attorney immediately.

To determine whether you are eligible for filing a wage claim, contact our experienced customer service representative overtime pay lawyers at (855) 794-2795 for a Free Consultation to discuss your case or complete the Free Unpaid Overtime Case Review Form on this page. We will discuss your situation and determine if you have a claim. If you are owed unpaid wages, we will represent you under our No Fee Promise, which means there are never any legal fees or costs unless you receive a settlement.

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