Yes, a call center operator may be able to receive overtime pay for working more than 40 hours in a single work week. According to the Fair Labor Standards Act (FLSA), all non-exempt call center operators must be paid for all hours worked. In general, “hours worked” includes all time an employee must be on duty, including starting the computer to downloading work instructions, computer applications, and work-related emails.
Unfortunately it is not uncommon for employers not to pay its workers the appropriate amount of overtime pay. However, the failure of the employer to pay required wages can give rise to an call center operator unpaid overtime lawsuit.
If you are a call center operator and have been denied wages for overtime hours worked, including time spent logging in where you become available to answer calls, you do have legal rights and should contact our top rated unpaid overtime lawsuit attorneys to discuss your case. Our lawyers have significant experience in these types of cases and have helped working employees, just like you, recover all wages owed back to them. Call our top rated law firm today at (855) 754-2795 for your Free, No Obligation Case Review and determine whether or not you are entitled to receive overtime pay.