ASHEVILLE, N.C. — On May 16, 2014, our overtime pay lawyers filed a class action complaint against call center giant Convergys on behalf of customer service representative employees claiming to have not received wage and overtime compensation in violation of the Fair Labor Standards Act (“FLSA”) and state law. Call center employees and customer service reps are often required to do work beyond a forty hour week and not paid overtime wages. These actions can give rise to an unpaid overtime lawsuit.
In Matthews v Convergys, the plaintiffs assert the company intentionally failed to pay its home-based call center employees for time spent each day loading up their complex computer and phone systems, time they spent working on their unpaid lunch breaks, and time spent shutting their computers down – tasks for which the U.S. Department of Labor has declared call center employees are to be compensated. Convergys employs home-based call center employees in 35 different states. The lawsuit is currently pending in the U.S. District Court for the Western District of North Carolina.
If you work in a call center environment (whether home-based or in a call center) and your employer fails to pay for your off-the-clock work, we are here to help. To help easily determine whether you are eligible to file a wage claim, you must contact our experienced call center employee overtime pay lawyers at (855) 754-2795 for a Free Consultation to discuss your case or complete the Free Unpaid Overtime Case Review Form on this page. We will discuss your situation and determine if you have a claim. Let us help you recover your lost wages and get compensated for the overtime hours spent working.