Bank of America has a large call center located in Phoenix, Arizona. It is estimated that there are 2,946 call center operators and customer representatives at that location.
A call center is a central customer service operation where agents (often called customer care specialists or customer service representatives) handle telephone calls for their company or on behalf of a client. Clients may include mail-order catalog houses, telemarketing companies, computer product help desks, banks, financial services and insurance groups, transportation and freight handling firms, hotels, and information technology (IT) companies. Call center employees are often required to arrive at work early to start preparation for the work day and stay after the shift to complete paperwork or finalize other tasks.
Bank of America call center employees can be hourly or salaried employees. Some may even earn commissions or have their wages calculated on some other basis. Regardless of how wages are paid, most customer service representatives and operators are entitled to overtime pay for working more than forty (40) hours per week. Overtime pay is one and half time the regular rate of pay, regardless of how the wage is paid.
Our experienced lawyers can determine whether you should be receiving overtime pay. If you are currently or were previously employed at the Bank of America call center and were not paid overtime, you should contact our call center overtime lawyers now to start your case. We do not charge any legal fees unless you receive a settlement for your overtime and we pay all of the court expenses. It costs you nothing to get started and to receive a settlement. Call now at (855) 754-2795 to get started on your case.