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Are customer support employees entitled to overtime pay?

Yes, customer support employees are entitled to overtime pay for working more than 40 hours per week.  Many companies require customer support workers arrive early to work to boot up a computer or review scripts before the “official work day.”  Many workers are also required to finish up calls or to return calls after the shift is over While this may just seem like an extra ten to fifteen minutes extra a day, it adds up to significant hours over weeks, months, and years.

Although many customer support workers are told by management that they are not entitled to overtime pay for these extra minutes a day, this is untrue.   It is a violation of the Fair Labor Standards Act.   In general, “hours worked” includes all time an employee must be on duty including starting the computer to download work instructions, computer applications, reviewing scripts, work-related emails, and other job requirements.

To learn if you are eligible to file a customer support overtime wage claim, you should contact our experienced overtime pay lawyers at (855) 754-2795 for a Free Consultation to discuss your case.  You can also fill out the Free Unpaid Overtime Case Review Form on this page.  We will discuss your situation and determine if you have a claim.   There are absolutely no legal fees or costs unless you receive a settlement.

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